Sky Glass TV is a major step forward when it comes to home entertainment, but if it won’t turn on, nothing matters, and you’re left stranded. We are here to fix this problem for you.
Why isn’t my Sky Glass TV not turning on?
Your Sky Glass TV likely won’t turn on due to a frozen firmware update, a broadband connectivity glitch, or a temporary power supply crash. Often, the TV gets stuck in standby mode (indicated by a solid or slowly flashing red/white light) or fails to boot past the Sky logo.
How to fix a Sky Glass TV that won’t turn on?
If your Sky Glass won’t turn on, you can usually fix it by performing a full power cycle. Unplug the TV directly from the wall socket, wait at least 60 seconds, and plug it back in. If it stays off, you can force a software recovery.
Let’s explore these solutions in detail:
1. Check the remote batteries
The first thing you need to do is check if the Sky Glass remote batteries are working. To do this, slide down the back cover to remove it and take them out. Now, inspect them for any signs of damage, such as leakage or corrosion.
If found, replace the batteries with a new one, and press the 1 & 3 buttons simultaneously on the remote to pair it with Sky Glass. Finally, press the Power button to see if the TV wakes up.
INFO: Sky recommends its users to only use AAA alkaline batteries in the Sky Glass or Sky Stream remote.
2. Inspect the Power Cable
If there is no standby light on the TV, sometimes the connection between the power source and your Sky Glass can get loose, which means it won’t turn on despite multiple attempts.
So ensure that the power cable is pushed firmly into the “cloverleaf” connection on the back of the Sky Glass and securely fitted into the wall outlet. If you are using an extension lead, try plugging the TV directly into the main wall socket.
You can also remove the red or black cover between the three pins on the cable plug to see if the fuse is still intact. If it seems blown, replace it.
In case the connection is secure, check the cable for any damage:
- Remove it from the back of the TV.
- Now, plug it into another device and see if it turns on.
- If not, immediately replace it and check if this resolves the issue.
3. Do a standard reset
A standard reset of the TV often fixes many issues, including the one you are facing. To do this, switch it off at the mains. Wait at least 60 seconds to let the internal capacitors drain, then plug it back in. Wait an additional 15 seconds before turning on your Sky Glass.
4. Check for red and flashing lights
If there is a red light on the TV, it is stuck in standby mode. Simply press the power button on your Sky remote or the physical TV button to wake it up.
It is also possible that your Sky Glass may be performing a software update or stuck on it as well. Give it a few minutes before trying to turn it on again.
5. Force a software recovery
If a standard reset doesn’t wake the Sky Glass up and the light remains unresponsive, you can force it to recover and reinstall its software:
- Turn the TV off at the wall socket.
- Press and hold the Power button on the side of the TV (not the remote).
- While continuing to hold the button, turn the power back on at the wall.
- Keep holding the button until the LED light begins to flash (or until the Sky logo appears), then release it.
- The system will now undergo a software update, which may take a few minutes.
INFO: Sky manufacturers regularly release software updates to improve the performance and stability of their devices. Therefore, keep it updated to fix any bugs or issues that may be causing the TV not to turn on.
Contact Sky Support
If you have tried all the steps and nothing has worked, your TV may have a hardware or firmware issue. You will need to contact Sky to arrange a repair or replacement if it is under warranty.
In case a fix works for you, you can now enjoy streaming apps without any further problems.
