What’s the fix if Sky Glass is stuck on updating software?

The new updates for your Sky Glass are important to fix bugs, improve picture and sound quality, and unlock new features. Because it is a fully internet-connected TV, regular updates ensure your apps run smoothly and protect the TV’s system from security vulnerabilities. 

Sky Glass asks for updates if you are setting it up for the first time or whenever there are new ones available, and here’s when you run into some issues, like being stuck at 0% or in the middle. 

Why is my Sky Glass stuck on updating software?

If your Sky Glass is stuck at 0% while updating the software, your network might be experiencing issues resulting in low broadband speed, or the Wi-Fi signal reception is poor due to the distance between the TV and the router. Other reasons might be a temporary glitch in the TV software, or the network information is outdated. 

How do I fix my Sky Glass that is stuck at 0% while updating software

If your Sky Glass is stuck on updating, change the network information on the TV or connect it directly to the router via an Ethernet cable to troubleshoot the Wi-Fi signal reception issue. If this fails, try resetting it or performing a forced update.  

1. Perform a quick reset

A software bug in the Glass TV is often the cause of it getting stuck on a software update. Try performing a quick reset process to resolve the problem. To do this, unplug its power cable and wait for one minute. While plugging back in the cable, press the Standby button on the TV for 20 or more seconds.

Now turn the TV on and see if this quick reset method works.

2. Update network information

Sometimes, your Glass TV may throw pending errors while updating the software when you switch internet service providers. In this case, you need to refresh your network settings in this way:

  • Press the Home button on the Sky Glass remote and select Settings.
  • Under Network, select Advanced Settings, and then select Reset.
  • Wait for the network information to be updated by Sky Glass TV, and select Confirm.
  • Now, follow the on-screen instructions to connect your TV to another ISP and start the update process again.

3. Troubleshoot Router and Wi-Fi Issues

Sky Glass or Sky Puck needs a stable internet connection to work without issues. If your router is malfunctioning for any reason and resulting in slow speed, which causes the updates to get stuck at 0%, you can troubleshoot it with these steps:

  • First, inspect router cables for any damage.
  • Power cycle your router by switching it off at the mains and turning it back on after a few minutes.
  • If the issue persists, connect the router’s power cable to another wall socket and see if this resolves the router’s power supply issues.
  • If not, check for adequate Wi-Fi signal strength by connecting other devices to your Wi-Fi. Now, if other devices work fine, move the Sky Glass TV and router closer to each other for better Wi-Fi signal reception.
  • Alternatively, you can buy a Sky Booster or use any other Wi-Fi extender to boost and resolve Wi-Fi signal issues.
  • If the Wi-Fi malfunctions on other devices as well, the issue might be with the server side. Contact your broadband provider to resolve the issue. Sky broadband subscribers can test their network connection before contacting support.

4. Connect Sky Glass to the router with Ethernet

Many users run 4 or more devices with Sky Glass pucks with an unstable Wi-Fi connection, which results in a software or update error like the one you are experiencing. To fix this, it is recommended to run an Ethernet cable between the router and TV for a direct connection and uninterrupted speed.

5. Reset Sky Glass

Restarting and resetting the Sky Glass TV can also help with the device software and Wi-Fi connection errors. If the quick reset method above fails to fix the issue, restart and reset it this way:

  • First, put the TV in Standby mode and turn it off at the mains.
  • Wait for a few minutes, turn the TV back on, and redo the action causing the software error.
  • If the issue persists, factory reset your Sky Glass TV by following the next steps.
  • Turn on your TV and press the Home button on the TV remote.
  • Now, scroll and select the Settings menu.
  • Navigate to System > Reset & Update > Factory Reset.
  • Finally, select the Reset option and wait for the process to complete.
  • Reboot the TV and verify the fix.

6. Force Sky Glass To Update software update

Sky Glass software updates automatically whenever a new one is available. However, if the TV is stuck on an update and shows an error, you can force the process from the start after fixing internet and router issues.

To force update your Sky Glass TV:

  • Hold the Power button on the TV or the bottom of the Puck and turn the TV off at the mains.
  • Release the Power button when you see the Red light on the Sky Glass TV or the white light on the Puck flashing.
  • Now, wait for the logo to appear on your Glass screen or the screen connected with the Puck.
  • As soon as you see the logo, press and hold the Power button for another 10 seconds, release it afterward, and follow the instructions to install the latest updates.

Note: You may lose your Playlists and settings after manually updating the Sky Glass software. In this scenario, you must pair your device or the puck by logging into your Sky account and setting up your routine from scratch. You’ll also have to sign in to third-party streaming apps on the TV again.

Takeaway

Sky Glass is a revolutionary tech that eliminates the need for a satellite dish or a Sky-designated box. The new plug-and-play TV has an optional aerial that allows you to watch the content if your broadband service is down. However, you’ll miss out on the fun that comes with a subscription.

But this gadget often experiences some technical faults. Hopefully, this guide helped you resolve the error that is causing interruptions with the automatic download of the updates with easy fixes.

T. Ahmed

T. Ahmed writes for a wide range of topics, including technology troubleshooting, business, finance, automotive, home improvement, gardening, Photography, and every other niche. Through years of hands-on research and writing experience, he continues to publish reader-friendly articles that are all about clarity, accuracy, and real value for everyday users who want clear answers without confusing terms. Hire him now to escalate your content with the best and updated SEO practices and a human tone.