Why Sky Glass won’t connect to Wi-Fi and what’s the fix?

A lot of times, your Sky Glass TV fails to connect to Wi-Fi. This can be frustrating as it robs you of viewing content on native apps that rely on the internet for streaming, and that leaves you with only freeview channels. 

Why is my Sky Glass not connecting to Wi-Fi?

If Sky Glass won’t connect to WiFi or you’re stuck on the “Network setup” screen, most probably, the WiFi signals are out of reach, the TV software is glitching, or the router is disconnecting the internet intermittently.

How to get WiFi working again on Sky Glass?

To fix Wi-Fi connectivity on your Sky Glass, turn off the router or hub for a few minutes, switch it on again, and wait for the lights to come on and become stable. If you have recently moved the TV and router away from each other, place them close for better Wi-Fi signals.  

1. Power Cycle your TV

Your Sky Glass can often glitch without any reason, and this might be why you are experiencing WiFi connectivity problems. So the first thing to do here is to power cycle it with these steps:

  1. Turn off the TV.
  2. Pull out all the cables, including the Power cable, from the back and out of the mains.
  3. Wait 30 seconds.
  4. Reconnect all the cables and turn your TV on.
  5. Open any streaming app; WiFi access is restored if the content starts to play.

2. Reset network settings

Sometimes, when you change the network service, Sky Glass fails to connect to the internet or gets stuck on the Network setup screen. In either of these cases, configure new settings like this:

  1. Open Settings using the remote. 
  2. Go to Network, keep pressing right till you see Reset; press Select.
  3. Press right again and choose the Confirm option to proceed. 
  4. Wait for the network list to populate, choose your new provider, and press Select.
  5. Finally, press the Home button on the remote to finish updating network settings. 

If you are trying to connect to Wi-Fi and get stuck on the Network Setup screen on Sky Glass, you have to press the Standby button on it to turn it off, and also at the mains without unplugging the cables. After a minute, press the Standby button again and while holding it, switch on the power at the mains until the white or red LED flashes, and then lift your finger. Now you have to wait 15 or more minutes for the recovery process to complete. Finally, redo the Wi-Fi connectivity steps, and you should be good to go.

3. Restart the modem or router

Another reason why your Sky Glass won’t connect to WiFi is if the internet speed is poor. Rebooting your router is the easiest way to fix this:

  1. Press the Power button on the router to switch it off. If your router has no switch, simply pull off the power cable from the back.
  2. Remove all the cables and plug out the power cable from the main socket.
  3. Wait 3-5 minutes.
  4. Plug it back into the mains and reconnect all the other wires to their designated ports at the back of the router.
  5. Press the Power button on the router to turn it on, and wait for the lights to come on and stabilize.
  6. Finally, switch on your Sky Glass and see if it can access and connect to WiFi. 

4. Move Devices Closer

If you’ve recently moved your Sky Glass away from the router, there is a possibility that it fails to receive good WiFi signals, resulting in connectivity issues. So, it is best to place them near the TV so the TV can receive good Wi-Fi signals.   

Note: You can also use Wi-Fi range extenders to attenuate the signals reaching the TV, which is placed far from the router. 

5. Do a factory reset

Like any device’s firmware, your Sky Glass software is prone to errors and malfunctions, such as stopping to connect to the internet. A factory reset will probably resolve the issue. 

  1. Navigate to Settings.
  2. Select System Management. 
  3. Choose Resets and Updates.
  4. Select Factory Reset and press Confirm.

6. Contact your network provider

If all of the above solutions fail, check other devices in your home to see if WiFi is connected or working fine on them. If not, your network provider can be the source of the issue. So contact them and see if the service is experiencing an outage, and inquire how long it would take to restore the internet.

Note: You can also test your internet connection online if you have Sky Broadband network service.

Takeaway

With these 6 fixes, we hope that you can now enjoy various programs streaming on Sky Glass native apps. You can also complain to Sky support and book a technician to come and take a look at the TV for hardware problems.

T. Ahmed

T. Ahmed writes for a wide range of topics, including technology troubleshooting, business, finance, automotive, home improvement, gardening, Photography, and every other niche. Through years of hands-on research and writing experience, he continues to publish reader-friendly articles that are all about clarity, accuracy, and real value for everyday users who want clear answers without confusing terms. Hire him now to escalate your content with the best and updated SEO practices and a human tone.