How to fix ITVX not working on Sky Glass with 4 solutions

The ITVX app on Sky Glass is the primary, on-demand streaming service for ITV content, replacing the old ITV Hub. However, there are occurrences when it fails to work and won’t load anything when you launch it on your TV.

Why can’t I get ITVX on my Sky Glass?

ITVX might not work or load on your Sky Glass if it won’t connect to WiFi, the app cache is corrupt and needs clearing, or the TV software is outdated.

How to get ITVX working on Sky Glass?

To get ITVX working on Sky Glass, restart the TV by unplugging it for 30 seconds or perform an app refresh. If this fails, clear the app cache by opening the app and pressing 0 0 0 0 7 7 7 on your remote.

1. Clear ITVX cache

The first fix is to clear the ITVX cache on your Sky Glass, which often resolves loading issues. To do this, open the app and just press the 0 0 0 0 7 7 7 buttons in this order on your remote.

2. Troubleshoot internet issues

The ITVX black screen when you open the app or the content is not loading at all is usually related to network issues.

First, head to Settings > Set Up > Network and make sure your Sky Glass is connected to WiFi. If it is, restart your router to fix connectivity glitches. Using an Ethernet cable for a wired connection is always good for better speed.

3. Reset ITVX on Sky Glass

The next tip is to reset the ITVX app by refreshing it on your Sky Glass. To do this, first turn off the TV from the wall, turn it on, then go to Settings. Next, head to System Management and select Reset & Updates. Here, press Refresh Apps, and this will basically reset ITVX.

Now, go back to the main menu, open ITVX, and hopefully, the problem is gone for good.

4. Update Sky Glass software

An old Sky Glass software is also one of the reasons for the ITVX app issues you are facing. The quick fix is to just update it with these steps:

  • Go to Settings > System Management. 
  • Press Reset and Updates.
  • Choose Updates.
  • Select Check for Updates.
  • Wait for the update process to complete on its own.
  • Relaunch the ITVX app and check if it loads now.

Takeaway

The 4 fixes here work most of the time, especially resetting the ITVX app and clearing its cache. Be sure to update the TV at the end so that you can troubleshoot what’s really causing this problem.

T. Ahmed

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