Your Sky Glass comes with a responsive, cute little remote that has a ton of functions, along with voice commands. But it is frustrating when you fail to turn on your TV with it because it just won’t connect, or the voice feature just doesn’t accept your verbal commands. You’ll get the answer to all of that in this guide.
Why is my Sky Glass remote control not working?
If your Sky Glass remote won’t work or fails to turn on the TV, the problem could be bad batteries, protective paper in the battery compartment is interfering with the remote’s functionality, or you are trying the wrong pairing process.
How do I fix an unresponsive Sky Glass remote?
To connect and make your Sky Glass remote work, replace the bad batteries, reset the remote, and pair it again with the correct sequence of buttons. If the issue persists, power reset your TV by turning it off for 30 seconds.
1. Replace Bad batteries
The most common reason the Sky Glass remote won’t connect is bad batteries that don’t supply enough juice to power on the TV, perform normal functions, or initiate the pairing process via Bluetooth.
To confirm this, cover the front of the remote, and check if you see the light behind the buttons. If so, the batteries are good to go; otherwise, replace them with the new AAA alkaline ones and try again.
2. Inspect the Battery Compartment for Protective Cover
A new Sky Glass remote comes with a paper wedged in the battery compartment to protect it in storage. You may have inserted the new batteries but forgot to take out the protective paper, resulting in interference and causing the remote to malfunction.
To fix this issue, open the back cover of the remote and pull out the wedged paper. Reinsert the batteries and verify that all the buttons are operating as usual.
3. Pair the Remote Correctly
Your Sky Glass TV needs to pair with the remote via Bluetooth for accurate working. If you fail to do this, it simply won’t connect or make the TV turn on.
First, turn on your Glass TV and do these steps:
- Now, press the 7 and 9 buttons on the remote for 3 seconds to reset it.
- Then, press the 1 and 3 buttons and hold them for another 3 seconds to put the remote into the pairing mode.
- Wait for the Connected message to show up on the TV screen.
- Select Continue.
If you see a Connect your remote message on the TV display, pairing is unsuccessful. In this case, press the 4 and 6 buttons on the remote, hold them for 3 seconds, and then redo the above steps.
INFO: You can only pair one remote to your Sky Glass, so ensure you are not trying to pair a second one; otherwise, the steps will fail.
4. Power Reset Glass TV
Temporary Sky Glass software glitches can also be the reason for the issue here. However, you can easily overcome this by power resetting the TV. Here’s how:
- Press the Standby button on the TV.
- Plug out the power cable from the main to switch off the TV.
- Wait 30 seconds and plug the power cable back into the main socket.
- Once the TV boots up by itself, press any button on the remote and see if it’s working now.
Is there a reset button on Sky Glass remote?
There is no dedicated physical reset button on a Sky Glass remote. Instead, you can reset by turning on the Sky Glass TV and pressing and holding the 7 and 9 buttons on the remote for 3 seconds. Then, follow the on-screen instructions that appear on your TV to complete the pairing setup.
If a standard reset doesn’t work, you can also hold down 4 and 6 together for three seconds to reset just the Bluetooth connection. But most of the time, the new pairing fixes the connectivity issues, and then you can use the remote to turn on the TV.
Why has my voice control stopped working on my Sky Glass remote?
The Sky Glass voice control feature on the remote may fail to work if it is not paired to the TV or if you don’t have a Sky subscription. To fix voice control, make sure you have an active Sky subscription and then pair the remote to the TV correctly, starting by resetting it first.
How do I activate Sky Glass voice control?
To activate the Sky Glass hands-free voice control, press the Voice button on the remote, hold it, and speak into the microphone, which is located below the Sky logo. You can start by saying ‘Hello Sky’ and then get on with commands like ‘switch volume to 25,’ ‘turn off subtitles,’ etc.
Takeaway
We hope you’ve found this article helpful and can now use the Sky Glass remote without facing any further issues. If you believe the problem is due to hardware issues, contact Sky Support and let them replace the faulty remote.
